Client Information
Appointments & Consultations
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All consultations are by appointment. Please contact us to schedule a visit - 01223 330945 or email us on qvshgp@vet.cam.ac.uk
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We kindly ask that you arrive on time for your appointment to ensure we can provide the best care for your pet.
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If you are visiting us - you may want to read our 'Local Amenities' brochure to find places nearby to visit while you wait.
Who Can Register?
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Our practice is open to University of Cambridge staff and students.
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Registration is required before your first appointment - available here - a university email address will be required to confirm affiliation.
Fees & Payments
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Payment is required at the time of consultation or treatment.
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We accept card and contactless payments.
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Estimates for procedures and treatments will be provided to you during consultation.
Insurance & Direct Claims
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We recommend pet insurance to help cover unexpected medical costs.
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If applicable, we may be able to process direct claims with certain insurance providers - please check our terms and conditions (available here) for full details or ask our team in advance.
Prescriptions & Medications
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We can dispense medications during your consultation or provide written prescriptions if needed.
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Repeat prescriptions (available here) require 2 working days' notice for processing.
Referrals & Specialist Care
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If your pet requires advanced treatment, you have the option of seamlessly referral to our on-site specialist team to ensure timely and expert care.
Emergency Care
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For any urgent concerns about your pet during opening hours, please call ahead so we can prepare for your arrival.
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For out-of-hours emergencies, please contact us on 01209 205264
Terms and Conditions
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General Terms and Conditions available here
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Comments, Complaints and Compliments please email: hospital@vet.cam.ac.uk
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OOH and Emergency Provisions.
