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The Queen's Veterinary School Hospital

 

How Cambridge University Veterinary Clinical Services uses your personal information

We use your personal information in order to deliver our contractual obligations to you as a user of our service.  Our standard terms of service are available from our website.

Our client relationship is founded on trust, and in normal circumstances we will not disclose to any third party any information about a client or their animal either given by the client, or revealed by clinical examination or by post-mortem examination. Permission to pass on confidential information may be express or implied. Express permission may be either verbal or in writing, usually in response to a request. Permission may also be implied from circumstances, for example in the making of a claim under a pet insurance policy, when the insurance company becomes entitled to receive all information relevant to the claim and to seek clarification if required.

Case records including radiographic films, other images and similar documents are the property of, and will be retained by, ourselves as a record of the fulfilment of our contract with you as a client, in the interests of animal welfare and for our own protection. At the request of a client we will provide copies of relevant clinical records, including any clinical records for the animal that have been acquired from another practice. Where any significant expense is involved in providing such copies, as there might be, for example, with the provision of copy radiographs, a reasonable charge may be made.

For more information about how we handle your personal information, and your rights under data protection legislation, please see https://www.information-compliance.admin.cam.ac.uk/data-protection/general-data.

As we adapt to the evolving guidance on Coronavirus (COVID-19) we remain dedicated to minimising risk and best ensuring the health and welfare of our colleagues and students as well as our clients and patients.

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General contact details:

01223 337621

For all enquiries during office hours and for emergency referrals at any time

Email: 

Address: Madingley Road, Cambridge, CB3 0ES

How to find us

Refer a case

During office hours the Client Services team will try to contact the clinician immediately for you. In the case of an emergency referral we will do our utmost to get a response at the time and in routine referrals within the day. Emails are monitored between 9am to 5pm Mon-Fri, to make a referral out of office hours please call 01223 337621.

Please use our REFERRAL FORM

Online Payment

Make a payment

Online payment of veterinary fees can be made using the Cambridge University Online Store FROM THIS LINK

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