How Cambridge University Veterinary Clinical Services uses your personal information
We use your personal information in order to deliver our contractual obligations to you as a user of our service. Our standard terms of service for clients of The Queen’s Veterinary School Hospital are available from the hospital website, and those for customers of Canine Genetic Testing (CAGT) are available from CAGT’s website.
Clients of The Queen’s Veterinary School Hospital
Our client relationship is founded on trust, and in normal circumstances we will not disclose to any third party any information about a client or their animal either given by the client, or revealed by clinical examination or by post-mortem examination. Permission to pass on confidential information may be express or implied. Express permission may be either verbal or in writing, usually in response to a request. Permission may also be implied from circumstances, for example in the making of a claim under a pet insurance policy, when the insurance company becomes entitled to receive all information relevant to the claim and to seek clarification if required.
Case records including radiographic films, other images and similar documents are the property of, and will be retained by, ourselves as a record of the fulfilment of our contract with you as a client, in the interests of animal welfare and for our own protection. At the request of a client we will provide copies of relevant clinical records, including any clinical records for the animal that have been acquired from another practice. Where any significant expense is involved in providing such copies, as there might be, for example, with the provision of copy radiographs, a reasonable charge may be made.
For more information about how we handle your personal information, and your rights under data protection legislation, please see https://www.information-compliance.admin.cam.ac.uk/data-protection/general-data.
