QVSH General Practice - Frequently Asked Questions
Where is the service based?
- Location: QVSH General Practice, Queen’s Veterinary School Hospital, Madingley Road, Cambridge, CB3 0ES
- What3Words location: amber.certified.animal
Who can use the service?
- Anyone with a CRSID (an e-mail ending with @cam.ac.uk)
How do I register?
- If you would like to register your pets with us, please complete the registration form on our website.
- If you have any queries or would prefer to speak to someone in person, we would love to hear from you, please contact us by telephone on 01223 330945 or email us on qvshgp@vet.cam.ac.uk
What are the opening times?
- 0900 - 1715hrs Monday to Friday
- We offer a 24-hour service for emergencies on site
What to do in an emergency?
- For any urgent concerns about your pet during opening hours, please call ahead so we can prepare for your arrival.
- For out-of-hours emergencies, please contact us on 01209 205264
What services are offered?
- All routine first opinion procedures and services are offered
- Consultations, health checks, preventative care, vaccinations, neutering and routine surgeries, dental care, diagnostics and laboratories (onsite- for rapid turnaround), nutritional and weight management, geriatric and end of life care and emergency/urgent care.
- Fast track referral service for complex surgical or medical conditions
What animals can be seen?
- We will see all cats, dogs, rabbits, ferrets, rats, mice and other small mammals
- At present we are unable to register reptiles, chelonians, fish or birds because we don’t have the facilities to house these species on site, nor the veterinary expertise required for professional specialised care of these animals.
How do I contact you to make an appointment or in an emergency?
- To book an appointment or learn more about how we can support your pet’s health please contact us on
- E-mail us at: qvshgp@vet.cam.ac.uk
- Phone us on 01223 330945.
- GP emergencies (outside of normal working hours) – 01209 205264
What are your commonly charged prices?
- Please see our website for a list of our commonly charged prices.
Do you do health plans?
- At present we are not offering health plans, but this may be something that we will consider offering in the future
- We are passionate about providing individual health plans
My pet is very nervous. Will he/she be ok in the hospital
- Our patient care is individualised and handled with upmost care. Sometimes we can prescribe medication to ease the experience for nervous patients. This can be discussed prior to an appointment or at the appointment prior to admission.
Who looks after my pet overnight?
•We have suitably qualified staff taking care of all of the inpatients 24 hours a day and 365 days a year, with a vet on site at all times. Patients are walked and cared for during the night just as much as they are during the day.
Can I come and visit my animal in the hospital?
- We can arrange visits for animals with prolonged stays in the hospital. Some patients respond well to having their owners visit, but other can become distressed when they leave. Whether to visit or not can be discussed with the veterinary surgeon and nurses
How will I know what is happening when my pet is in the hospital?
- When your pet is admitted to the hospital, we will make every effort to inform you of the plan for the period of hospitalisation and keep you updated with progress and plans as much as possible.
- We strive to be as honest and reliable as possible with keeping you up to date.
- A member of the team will aim to contact you with an update at least once a day. There are occasions where emergencies prevent us from calling immediately to update you. If you haven’t heard from us and are worried, please do not hesitate to call us to get an update.
What happens if my animal needs additional referral level care?
- If we believe your pet would benefit from specialist investigations or treatment, we can seamlessly contact the relevant department to hand over the care for that condition, without having to move the patient from the hospital, or kennel! Our specialist services include orthopaedics, ophthalmology, soft tissue surgery, internal medicine, cardiology, neurology, diagnostic imaging and dermatology.
Written prescriptions
- We can dispense medications during your consultation or provide written prescriptions if needed.
- Repeat prescriptions can be ordered here Medication order and require 2 working days' notice for processing.
When do I need to pay?
- Payment is required at the time of consultation or treatment.
- We accept card and contactless payments.
- Estimates for procedures and treatments will be provided to you during consultation.
Do you do direct insurance claims?
- We recommend pet insurance to help cover unexpected medical costs.
- If applicable, we may be able to process direct claims with certain insurance providers - please check our terms and conditions available hereTs &Cs for full details or ask our team in advance.
- We only process direct claims if the claim is over £1000
